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Information technology architect (contract)

Tundra

This is a Full-time position in Ottawa, ON posted November 26, 2019.

Job Description Job DescriptionOur client requires a consultant who is experienced in project management and well-versed in speech analytics technology in order to assist in performing a gap analysis between current and future state of a speech analytics solution for the client general inquiries call center, assist in developing business and technical requirements, and highlight the requirements that are critical for the successful implementation and end state.

It will be necessary to understand various telephone systems used by the client and relate them to the information provided by the vendors.

The consultant will not have the final responsibility of determining requirements for the speech analytics solution but will be expected to make recommendations and provide rationale.Must Have: 
· Reliability Status 
· four (4) years of experience within the last seven (7) years implementing speech analytics technology and programs.The ITA3 will be expected to:
· define and analyse the requirements for a speech analytics solution suitable for the client;
· facilitate discussions and provide guidance concerning the development of requirements and provide clarity; and
· ensure all tasks within his/her control are completed on time.Tasks: 
· The ITA3 will provide clear and concise presentation materials that support these deliverables.
· Review and provide a gap analysis of the existing client tools and processes
· prepare a comparative summary report of the main features, components, and applications from each of the vendors responding to the RFI, if applicable, including advantages and disadvantages;
· Present option analysis and make vendor recommendations
· highlight features, components and applications that will be necessary for client to include in the recommended solution in order to meet the defined business objectives a Call Analytics solution will provide;
· prepare plans, charts, tables and diagrams to assist in analyzing or displaying any problems or benefits;
· summarize the information provided in the demonstrations and explain any technical requirements;Job #40285