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Technical support specialist

ROSS VIDEO

This is a Full-time position in Ottawa, ON posted January 14, 2020.

Technical Support Specialist (Job Req #2019-205) Ottawa Campus, Ottawa, Ontario, Canada Req #301 Wednesday, July 10, 2019 WHY WORK AT ROSS VIDEO?We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use.

We go all out so that our customers can have the best possible experience and achieve quality results.

With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results.If you’ve ever watched live television, news, sports, or entertainment, you’ve seen our products in use.

All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology.

Get behind the scenes and learn about what it takes to make live events possible.If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Technical Support SpecialistTHE ROLE
· Take ownership of customer issues reported and seeing problems through to resolution
· Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provide prompt and accurate feedback to customers
· Ensure proper recording and closure of all issues through a tracking system
· Prepare accurate and timely reports, as needed
· Document knowledge in the form of knowledge base technical notes and articles
· Expedite returned material from the field for service reasons
· Provide effective installation and commissioning services, technical product training and on-site support, as required.

This may require travel on short notice.
· Perform other related duties as requiredWHAT YOU HAVE
· Technical diploma and knowledge of broadcast systems
· Customer service experience in a technical support environment
· Must be proficient in the English language (read, write, speak)
· Excellent trouble shooting and debugging skills
· Well-organized, very detail oriented, and able to work on multiple projects
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
· Keen attention to detail with accurate record keeping
· Additional education and computer courses are strong assets
· Strong knowledge of Microsoft Office applications
· Prior knowledge of Salesforce or similar CRM systems will be an asset
· Must be able to work with a team as well as independently
· Must possess a valid driver’s license and passport IN A NUTSHELLDo you have integrity, commitment, and a drive to get results?

Then Ross is the place for you, and we’d like to hear from you.

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