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Shipping desk agent – Customer service & warehouse

Ceratec inc.

This is a Full-time position in Ottawa, ON posted November 20, 2018.

You are dynamic, professional and efficient? Your customer approach stands out? This is an opportunity for you! The Ottawa Ceratec’s team is currently looking for the ideal candidate to fill the Shipping desk agent (customer service and warehouse) position.

Accompanied by a dynamic and dedicated team, our new agent will provide courteous and professional customer service while demonstrating a positive attitude in the workplace. Being an excellent collaborator, this person puts the customer at the top of his/her priorities and aligns his/her actions with the other warehouse clerks, sales representatives, call center agents and showroom team members.

The main responsibilities of this position:

  • Welcome and provide excellent customer service to our clients regarding their orders, returns of goods and any other needs ;
  • Produce and prepare documentation for the shipment of customer’s orders;
  • Ensure the exchange of information between the shipping counter and the warehouse team;
  • Ensure communication with our customers, through professional exchanges (phone, email);
  • Ensure fair billing and day-to-day balancing;
  • Produce and process various reports, as well as perform various clerical tasks, according to the requests of his superior;
  • Ensure an effective management of the sample panels;
  • Collaborate on certain warehouse tasks as required.

Job requirements:

  • Completed high school diploma, college education is an asset but is not mandatory;
  • Minimum of 1 year experience in customer service, including monetary transactions with customers;
  • Basic knowledge of the MS Office suite and the Google environment ;
  • An important asset if you are comfortable with warehouse management software (WMS);
  • Proficient in French and English ;
  • Forklift certification and experience in operating this equipment (an asset) ;
  • Being available Monday to Friday between 6am and 6pm.

If this position interests you, please apply by email or by visiting our career page:

We are located at : 2485, Don Reid Drive, Ottawa, Ontario

***Please note that only the candidates selected for an interview will be contacted.***

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years


Salary: N/D