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Service Operations Manager – Bilingual

excelHR

This is a Full-time position in Ottawa, ON posted January 10, 2019.

Reporting to the Sales Managers, the Service Operations Manager is the main point of contact for all post-sale inquiries regarding delivery and service arrangements and concerns.

Roles and Responsibilities

Provide excellence in customer service, resolving customer issues, and assisting associates in resolving customer issues.
The first point of contact for clients’ post-sale support including order queries, general communications, product/service issues, and escalations.
Manage incoming calls and emails for customer service inquiries such as reporting customer issues, relaying messages, resolving customer complaints, and trouble shooting.
Inform clients of tracking delivery feature, handle delivery concerns including damaged products, authorize returns, and resolve complaints.
Liaise with delivery company and purchaser to ensure showroom receives new products after sales are made.
Make delivery arrangements and take final balance payments.
Assist the team as needed – customer inquiries, processing purchases, moving product.
Qualifications and Experience

Strong oral and written communication skills in English and French.
Customer service experience of 3 years or more.
Strong organization and prioritization skills.
Ability to work in a fast-paced environment.
Must be proficient with Microsoft Office products
Positive attitude and team-oriented mindset.

Education and Certifications

Minimum education required: High School Diploma

This client offers free parking, pay increases, and an amazing workplace culture.

Skills Required

  • Education level: High school
  • Work experience (years): 3-5 years

Package

Salary: N/D