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Manager, It Operations & Production Support


This is a Full-time position in Ottawa, ON posted October 1, 2021.

No other bank is doing what we do.At BDC, we’re devoted to Canadian entrepreneurs.

We’re also dedicated to our employees.




There’s a reason we like to work here and we think you’ll like it too.Diversity.


They’re more than just words for BDC.

We are committed to cultivating and preserving a culture of inclusion.

Our goal is to have a team that reflects gender and visible diversity.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

POSITION OVERVIEW The Manager, IT Operations and Production Support is responsible for the DBA, Monitoring and Scheduling teams.

It is responsible for the ongoing operation, maintenance, and operation of all BDC servers and central and distributed management applications.

The incumbent must ensure their good performance by monitoring them effectively and managing relationships with third party suppliers and internal teams.

He assists the solution delivery team with all processes related to technical solutions and maintains the integrity and quality of the data production environment.

The incumbent must manage the personnel of his teams, create objectives, monitor performance, and create development plans for his employees.

It must also manage the workload of its teams, priorities, and escalations.

It must manage the systems and resources under its responsibility.

He must also stay up to date with best practices in his field.CHALLENGES TO BE METContinuously ensure the operation, maintenance and operation of all management systems and applications under its responsibilityMonitor and ensure the overall performance of central and distributed application environments in accordance with service level agreements or standards and take appropriate action to eliminate inferior performance or refer it to the next level, as appropriateManage day-to-day relationships with third-party providers of services and products related to infrastructure and server hosting to ensure uninterrupted and efficient servicesPreserve the integrity and quality of the data production environment; lead the direct resolution of problems that arise during production and implementation of safe solutions in accordance with established policies and standardsDevelop and implement capacity planning, backup and disaster recovery procedures for BDC central and distributed application environmentsAdminister effective change management processes to ensure the effective implementation of new software / applications releases and infrastructure upgrades in order to minimize risk of downtimeManage the application of the Change and Continuity processesWHAT WE ARE LOOKING FOR Bachelor’s degree in computer science or a combination of computer training and relevant experienceA minimum of 5 years of experience specific to the field of expertiseProfessionalism and concern for a job well doneAnalytical mind, structured and rigorous reasoningEase of communicating constantly with various stakeholdersAutonomous, self-taught and dynamicAbility to write documents in a clear and structured mannerEase of solving problems in innovative ways and in emergency situationsWritten and spoken bilingualismEQUAL OPPORTUNITY EMPLOYERAt BDC, we value diversity in our workforce and encourage all qualified candidates to apply.

We appreciate all responses and advise that only those candidates selected for an interview will be contacted.