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Maintenance Coordinator

Amica Mature Lifestyles Inc.

This is a Contract position in Ottawa, ON posted May 15, 2023.


Amica The Glebe

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates over 30 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets.


The Maintenance Coordinator manages all aspects of maintenance within the facility to ensure that residents’ needs are met, and the building quality, cleanliness and safety are upheld. The Maintenance Coordinator also manages all Maintenance Department team members.

In accordance with applicable codes and regulations, the Maintenance Coordinator performs general routine maintenance, minor repairs and servicing operations. The Maintenance Coordinator is on-call 24/7 for emergency purposes (or must assign a designate in advance).


  • Establishes, maintains, manages and evaluates the development, delivery and performance of the maintenance programs ensuring that applicable legislative guidelines, codes and expectations are followed by ensuring familiarity with community fire safety and emergency response plans and associated procedures.
  • performing a variety of routine maintenance, servicing and repairing operations to maintain facility, equipment furnishings, fixtures and grounds in proper condition;
  • carrying out preventative maintenance programs as outlined in the annual work plan (in the TELS CMMS system)
  • performing mechanical maintenance of equipment and repairs to plumbing and electrical systems such as, repairing electrical switches, replacing tap washers, replacing belts, lubricating motors and hinges;
  • following approval of General Manager, referring problems requiring specialized work, such as electrical or plumbing to outside contractors and monitors work performed;
  • providing general assistance to contractors as required;
  • responding to all work orders (in the TELS CMMS system) promptly;
  • adhering to corporate policies and procedures related to maintenance in accordance with regulatory requirements;
  • liaising with outside service contractors and inspectors to ensure equipment and environment conform to applicable codes and regulations; and
  • Manages Maintenance Department team members to ensure proper condition of the facility is maintained
  • Fosters and maintains a strong relationship with residents by actively interacting with residents, families and guests in a professional, courteous manner; ensuring a hands-on approach by meeting with residents to assess/discuss maintenance and/or housekeeping issues; and being available and flexible to resident and family needs, as required.
  • Cooperates with other departments in such tasks as transferring residents, moving and storing supplies and moving furniture and equipment. Works in conjunction with sales team for complete suite readiness for all move in residents.
  • Adheres to established policies and procedures regarding quality assurance, safety, environment and infection control.
  • Maintains required records, reports, statistics, etc. as outlined in the annual work plan (in the TELS CMMS system), and in accordance with corporate policies, procedures and legislative requirements.
  • Maintains a well-groomed appearance and hygiene, and a clean presentable uniform in compliance with the corporate uniform policy.
  • Keeps the General Manager fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action, which may be taken.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position
  • Ensures that the work environment is safe and healthy. Ensures that own work and the work of all staff is carried out in accordance with applicable environmental, health and safety legislation, policies and procedures and all other legislation, policies and procedures relevant to the work.
  • Performs other related duties consistent with the duties outlined above as assigned.


  • Three (3) years experience in a building operations or maintenance environment, preferably in a senior living facility
  • Previous experience on a Joint Occupational Health and Safety Committee an asset.
  • Previous experience with building automation systems an asset.
  • Previous experience with computerized maintenance management systems (CMMS) an asset.

Knowledge, Competencies & Abilities:

  • Basic knowledge of mechanical, HVAC and electrical systems, plumbing and carpentry
  • Leadership best practices and principles
  • Legislative regulations and policies related to senior living building operations
  • Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place and have knowledge of appropriate actions to be taken to ensure the health and safety of staff
  • Strong written, verbal and interpersonal communication skills
  • Ability to read and interpret manuals and drawings related to equipment and systems
  • Ability to meet the physical demands of the job (must be able to lift to 50 lbs.)
  • Ability to develop and maintain effective working relationships with a wide variety of people
  • Ability to provide training to key personnel on fire and emergency response procedures and critical building systems
  • Excellent organizational and time management skills
  • Ability to treat residents with respect, dignity and care
  • Excellent computer skills with proficiency in Word, Excel, Outlook and electronic building systems
  • Ability to maintain confidentiality of resident information
  • Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required

Desirable Qualifications:

  • Building Environmental Systems (BES) diploma from a recognized college preferred

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.