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Home Support Supervisor

Bayshore HealthCare

This is a Full-time position in Ottawa, ON posted October 1, 2021.

Please note that this is a one-year contract with good possibility of extension The Home Support Supervisor, under the direction of the immediate Supervisor, is responsible for the delivery of care and service to clients and ensures compliance with internal and external standards of practice.

She or he coordinates clinical education and in-service activities as requested.

DUTIES AND RESPONSIBILITIES Assess or arrange for the initial and ongoing assessment of clients requiring unlicensed care and service as appropriate.

Develop and/or ensure that care plans are available for clients as appropriate; visit clients as required and update care plans as appropriate.

Supervise and support unlicensed employees to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.

Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.

Assist the Client Service Coordinator in the coordination of services.

Coordinate the in-service education program for Field employees and maintain appropriate records.

Assist with the implementation of Modified Work Programs for Field employees.

Participate in ongoing internal and/or external continuing education activities.

Participates in proactive Health & Safety activities while performing all duties.

Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.

Job Qualification Education Graduation from an accredited Licensed/Registered Practical Nursing Program; current registration with the provincial regulating body.

Experience At least five years of recent experience with progressive responsibilities, as a Home Support Supervisor, preferably in a community setting; strong track record in leading the development and evaluation of training programs; demonstrated ability to handle all aspects of human resources and interpret company policies and procedures; experience in business development preferred.

Other Skills and Abilities Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format; ability to work independently and effectively lead a team; above average report writing and communication skills with both Field and Administrative employees; valid driver’s license and evidence of current CPR certification, solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation.