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Global Welcome Centre Agent


This is a Full-time position in Ottawa, ON posted November 18, 2018.

Our private sector client is looking for people with great customer service skills to join their growing team! Welcome Desks deliver services 24 hours a day and 365 days a year. The main responsibilities are welcome, track, dispatch and follow-up on service requests.

Roles and Responsibilities

Handle customer requests, and coordinate conference calls
Register incoming calls, emails and web requests and dispatch them according to services and contract commitments, following quality processes
Create technical support tickets and monitor specific service requests end to end
Place orders on parts, maintain accurate inventory, and follow up on all logistics/ shipping and receiving functions
Qualifications and Experience

Applicants must have excellent communication skills in English
Applicants must be flexible to work days, evenings, and MUST be able to work overnight shifts
The clients look for a super star personality with great customer service skills


Rate of pay is $16.40/hour however if put on overnights salary would be $18/hour. Apply today!

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D