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Customer Service Rep – Ottawa

HMSHost

This is a Contract position in Ottawa region, ON posted May 6, 2018.

Location: Ottawa Airport
Unit Name: STARBUCKS OTTAWA
Unit Code: YOWSTA01
Hourly Rate (if applicable):

Summary:

The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management.

This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

  • Provides customer support and handling customer inquiries
  • Works directly in the unit with associates to ensure service/training compliance standards are met
  • Provides feedback to managers
  • Acts as mentor to transition associate from time of hire to completion of retail training process

Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • Requires a High School diploma or general education development (GED) diploma
  • Customer service and/or training experience preferred
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
  • Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Requirements: Schedule Full time Shift Variable Job Level Hourly Expertise Food/Beverage Services Job Type Standard Location CAN

– Ottawa,ON – Ottawa Airport

How to Apply