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Customer Service Rep – Customer Service

AirBoss of America Corp.

This is a Full-time position in Ottawa, ON posted October 1, 2021.

AirBoss of America Corp.

develops, manufactures and markets high-quality, proprietary rubber-based products to various industries, including automotive, heavy industry, construction and infrastructure, oil & gas, and defense.

For more information go to

Role: The primary focus of this position is to provide outstanding Customer Service for AirBoss (Kitchener and Scotland Neck) Designated Segment Customers, through responding to inquiries and being committed to customer total satisfaction, retention and loyalty for Airboss products in a professional manner.

Responsibilities (include but not limited to): Frontline, primary contact for the designated segment accounts Data entry of customer orders, ensuring pricing, shipping and payment terms are correct and current as per the most recent price quotation issued – Kitchener and Scotland Neck Process invoices and credits for AirBoss Kitchener and Scottland Neck shipments Communicate to the Scheduling Department any changes in Customer orders or orders placed with posted lead time Communicate to customers in advance of any delivery issues; review the previous day’s non-conformance list and direct action as required Solicit new orders from Customers to aid the Sales department in achieving the Sales budget Maintain and update Customer Master within PSI for designated Customers Manage RFR process as required Work with Trial Coordinator to process trials, and enter all trial orders into PSI Monitor the On-time Delivery status; work closely production and shipping to meet designated targets Review the warehouse inventory and work closely with the Shipping Coordinator to ensure stock and inventory levels meet targets Initiate Corrective Actions Requests as required; Troubleshoot and gather information from customers to identify root causes of customer dissatisfaction Generate daily, weekly and monthly reports.

Provide coverage for other Segment Representatives during holidays or absenteeism incidents Communicate to Customers any observed Canadian holidays to ensure the Customers demands can be fulfilled Implement and practice 5S and Lean Manufacturing Processes Attend Segment team meetings, additional duties as required to support segment team Notify VP of Sales and Customer Service Representative/Team Leader of any additional duties assigned by Segment Manager to ensure a constant customer service coverage Is a safety advocate; leads by example by complying with all plant and Occupational Health and Safety policies Additional duties as assigned Experience, Education and Skills: 3 years customer service experience in a Manufacturing environment Excellent written and verbal communication skills, strong organizational skills, good interpersonal skills ERP and MS Office computer skills including Excel, Word and PowerPoint, above average skills in MS Outlook Ability to work independently in a fast-paced, team-oriented environment Strong multi-tasking, negotiation and decision making skills are required AirBoss Rubber Solutions is an Equal Opportunity Employer.

We thank all candidates for their interest in AirBoss Rubber Solutions.

However, due to the high volume of applications, only those applicants who meet the minimum requirements for the role will be contacted.

AirBoss Rubber Solutions will provide reasonable accommodation to all applicants during the recruitment process and employment.

Those requiring alternative communication formats contact us in-person, by calling 519-576-5565 or email hrairboss.