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Customer Service Agent


This is a Contract position in Ottawa region, ON posted November 15, 2017.

SAIL is 1200 employees sharing their talents and experience to enhance « their » store.

Gone are the days of endless administrative procedures, we’d rather focus on the customer and allow every employee to offer their contribution within a flexible structure. As a Customer Service Agent, you will be responsible for tending to the needs of our customers, whether it is before or after their purchase. You know how to put the finishing touch on the customer’s experience when it comes to particular transactions. Day-to-day, you will work alongside your Department Manager. Your involvement includes: Processing special and complex transactions, such as returns, exchanges, issuing fishing permits; Promoting our VIP program; Informing clients about our policies and guiding them to fulfill their needs; Welcoming clients, face-to-face or by telephone, and directing them to the person who can help them with their requests. The best moments of your story have made you someone who: loves people and knows how to listen to them; knows how to learn and understands several procedures or ways of doing things; is very patient and knows how to stay calm; likes to do many things simultaneously, in an autonomous way. **SAIL welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are invited for an interview, simply ask the hiring manager that contacted you the required accommodation or assistance.** Tell us your best story!

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