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Client support representative

Recruiting Services

This is a Full-time position in Ottawa, ON posted November 27, 2019.

Job Description We are seeking 2-3 Client Support Representatives to join our team!

You will be responsible for helping customers by providing product and service information.Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives.

We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills.

Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Responsibilities:Provide information about the products and servicesTroubleshoot and resolve event issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesRequirementsPrevious experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsDesire to participate in professional development and take on new responsibilitiesSelf-motivated and comfortable working both independently and as part of a team