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Call Center Specialist-Inbound (June 11) – Ottawa

TD Bank

This is a Contract position in Ottawa region, ON posted May 6, 2018.

Auto req ID 197174BR JobTitle Call Center Specialist-Inbound (June 11) Report Location Ottawa Country CANADA Province/State Ontario City1 Ottawa TD Description

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TD Canada Trust is TD’s customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’ automated banking machines. Job Type Regular Job Status Part Time Hours Applicants must be flexible to work non-fixed shifts Monday to Friday primarily between the hours of 7:00am and 2:00am, Saturday and Sunday between 7:00am-2:00am, Business line TD Canada Trust Job Category

– Primary Call Center Job Category(s) Call Center Job Description

As a Telephone Sales Specialist, your responsibility will be to handle inbound calls from new and established TD Canada Trust customers and sell Balance Protection Insurance and other TD Canada Trust products and services to meet the customer’s needs. You will meet formalized objectives for sales, productivity and quality. You will provide consistent, superior service to every customer by utilizing all available tools and resources. You will identify and act upon all sales opportunities, and refer clients to other appropriate business units within TD Canada Trust. You will receive extensive product and sales training as well as regular coaching to ensure your success in the role. Job Requirements

You have exceptional customer service skills and a passion for sales. You must be able to multi-task and demonstrate strong problem solving skills. You must exhibit excellent attention to detail and the ability to accurately process transactions. Strong verbal and listening skills are essential for this position as well as a proven sales record. Candidates must be enthusiastic team players and willing to work non-fixed shifts Monday to Friday primarily between the hours of 7:00 a.m. and 12:00 a.m. Saturdays and Sundays, between the hours of 7:00 a.m. and 8 p.m. and Statutory Holidays between 10:00 a.m. and 6:00 p.m. Additional Information

Training Times: 10 days in class 8:00am-4:00pm and 20 days nesting (flexibility required) 6 weeks in total.

Part time hours: Minimum 22.5 hours per week up to 37.5. Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. *Province/State (Primary) Ontario City (Primary) Ottawa

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