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Bilingual technical support

Teksystems

This is a Full-time position in Ottawa, ON posted October 8, 2019.

One of TEKsystems clients in the Kanata, ON area is looking to bring on a contract resource for a long term engagement.

This is a great opportunity to work with one of the largest global IT organizations in the world.

We are looking for someone with experience in the below job description and skill set.

This individual must be bilingual in French and English in order to proceed with the opportunity.

The selected candidate will perform a Technical Solutions Rep role and will be working with large accounts/ IT technicians and Partner agents and assist them in diagnosing and fixing any issues with products or related applications.

Knowledge and Skills Superior skills in both written and verbal communication.

Experience in customer facing role either remote or face to face.

Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite) Problem solving skills.

Accuracy in data entry.

Excellent fluency in language to be supported.

Experience in a phone based remote role, e support, e-chat or similar.

Familiarity with computer technology, Technical knowledge on Print or Computer Hardware & Software Knowledgeable in call routing and case management processes as well as case logging systems Understands application of processes and tools.

Adept at using the company’s Knowledge Management System and appropriately documenting troubleshooting steps on the HP CRM system.

Demonstrate Customer First culture by ensuring end to end ownership of every case/call received.

Work with different Internal teams to ensure technical solution & customer satisfaction Must have prior experience in telephonic support setup, configuration and troubleshooting of PCs, Basics of Networking and Printers Candidates with technical certifications will be preferred MCSE, A, N Previous experience supporting Consumer & Commercial Products on PC or Printers Thank you to all who apply.

About TEKsystems We’re partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.