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Bilingual Tech Support Agents

Randstad Canada

This is a Contract position in Ottawa, ON posted August 10, 2019.

Are you looking for an opportunity to stretch your tech-savvy muscles?

Do you enjoy helping people resolve their tech issues?

Are you the go-to person for your friends and family when it comes to fixing anything techy that breaks?

Well we may have the next job for you We are looking for Bilingual Technical Support Agents to work right in the heart of Downtown Ottawa You’ll be working a stone’s throw away from parliament hill This is a contact position that can be renewed after 6 months, and does require flexibility in terms of availability as you’ll be helping out clients that are never closed As a Bilingual Technical Support or Bilingual Help Desk Agent you’ll be helping out clients with their technical issues.

You’ll be working on tickets and escalating any issues to the appropriate agents Working from the beautiful downtown Ottawa office, you’ll be able to grow your experience in a professional and encouraging environment What You’ll be doing:
– Answering calls from clients that are calling the service desk
– Working on tickets and escalating any issues to the appropriate agent
– Resolving customer problems using relevant tools and systems
– Make sure to observe strict compliance to learnings Advantages Why You’ll love it here:
– Convenient downtown Ottawa location
– Earn between $17-$20 per hour
– Enjoy a professional team environment
– Work for one of the most reputable companies in the tech support field
– Enjoy a modern and updated workspace with an amazing employee break room Qualifications What You’ll bring to the role:
– Must be fluent in English and French (written and spoken)
– You’ll have some help desk, call center, or service desk experience
– You’re available for rotating shifts including evenings, weekends, and overnights as required
– You have excellent communication skills in both official languages
– Great troubleshooting skills
– Be comfortable with computers and be technically inclined Some Nice to haves:
– Reliability or Secret level clearance
– Written and spoken Spanish
– Degree in Computer Science Erin, Francois Randstad Canada Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada.

As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.