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Bilingual customer service representative, claims ottawa


This is a Full-time position in Ottawa, ON posted January 15, 2020.

At Intact, insurance is not about things.

Its about people.

Its what we believe, and it shapes everything we do.

Its why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.As Canadas largest provider of property and casualty insurance, were not only leading our industry, but were redefining what it means to work for it.

As a recognized top employer, were committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Your Job Were looking for a Bilingual Customer Service Representative to join our Claims Customer Service Centre!As a Bilingual Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.

People will count on you to provide information and quickly resolve their inquiries in a professional manner.

We are looking for a highly motivated and organized individual with a can do attitude to join our team!Here are a few ways you’ll make a difference: Be a knowledge leader on our policies, products, services, and initiatives Ensure that daily call centre metrics are met while taking a high volume of inbound calls Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner Perform other ad hoc duties or projects as assigned by your managerHere are a few reasons why others have joined our team: An award-winning, inspiring workplace that supports its people and recognizes great work (Canadas Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces) Stimulating, challenging projects and development opportunities to help you grow your skills and career Flexibility in how and where you work A comprehensive financial rewards program that recognizes your success An extensive, flexible benefits package An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased A casual dress for your day culture that encourages you to be yourself A $350 annual wellness account that promotes an active lifestyle Your Skills Education and Experience: Bilingual in French and English is required Completion of High School diploma is required University degree or College diploma is preferred Willing to pursue your Chartered Insurance Professional (CIP) designationAbilities & Knowledge: Customer service and sales experience preferred Insurance experience is considered an asset Superior organizational skills, results-oriented, and ability to work in a fast-paced environment Strong resourcefulness, ability to work autonomously, and committed to self-development Demonstrated ability to handle multiple priorities and deadlines Excellent listening and communication skills with the ability to foster strong working relationships Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays Closing Statement We are an Equal Opportunity EmployerAt Intact, our values guide everything that we do.

We celebrate our differences and appreciate our similarities.

Thats why we are committed to building an inclusive and inspiring environment for all employees.If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.Background ChecksBefore receiving a job offer, you may be asked to consent to a background check if its a requirement for the role.

This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.Internal CandidatesFor internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.

Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.This posting closes on January 20, 2020 at 11:59pm.

Eligibility to work in Canada Its important that you are legally eligible to work in Canada at the time an offer of employment is made.

You may be requested to provide proof of eligibility at that time.

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