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Bilingual Customer Service Agent

ADT Canada

This is a Contract position in Ottawa region, ON posted May 9, 2018.

Job Description

Monitoring Operator

ADT Security Services Canada, Inc.

is looking for French and English speaking call centre agents to help us build the future of security!

Next training date is May 7th, 2018!

Must be able to commit to a two week daytime training period (9am to 5pm).

We are looking for people to work day, evening and night shifts weekdays and weekends.

If you are…

  • Focused and alert in urgent situations
  • Recognized as a quick decision maker that has a keen attention to detail
  • A committed teammate
  • Someone that has a good sense of responsibility
  • Able to manage multiple tasks simultaneously

Then we want to hear from you!

What we offer:

  • A permanent full-time position, quarterly bonuses based on performance!
  • Ongoing training and development, amazing team environment
  • Excellent group benefit package including an RRSP program with employer contribution
  • Exciting career opportunities

Position Summary:

  • Ensuring the safety of our customers and their property
  • Taking charge of various alarm signals; burglary, fire, panic, medical alarms, etc.
  • Communicating with emergency services to transmit requests for assistance
  • Respond to customer calls.


  • High School Diploma and/or equivalent
  • Experience in a similar position or other position related to customer service
  • Bilingual (English and French), essential
  • Knowledge of Microsoft Office suite
  • Stress management
  • Client oriented
  • Good judgment, capacity to take initiative and make decisions
  • Excellent communication skills (spoken and written)
  • Positive and energetic

ADT Security Services Canada, inc. is an equal opportunity employer

The sole use of masculine is to alleviate the text only

Company Description“We are ADT, we install what we sell, service what we install and monitor what means the most to you!” –Robert Kirk, Branch Manager SWO

ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people throughout North America. More information is available at www.adt.com.

How to Apply