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Account Manager

Caesarstone Canada inc.

This is a Full-time position in Ottawa, ON posted May 15, 2018.

A sales professional with a love of design, and the desire to be a part of a high performing team. Reporting to the Regional Manager, the Account Manager will have a keen interest in sales.  The successful candidate will have both a strong customer service orientation and a proven selling style. He/she will be responsible for the following key areas:

Business Development & Key Account Management – Develop and sustain relationships, as the manufacturer representative, between the company and Fabricator installers, Kitchen & Bath Retailers, Builder Décor Centers, Millwork, and Case Goods

Develop Strategy – work with peers and the management team to enhance and develop strategies to improve approaches in the above markets and increase market share.


  • Maintain existing relationships, develop new relationships, and network to grow market share with all sizes of accounts within the region through regular customer visits and product knowledge sessions
  • Provide samples, literature, and other marketing tools in support of the brand and product in your specific market
  • Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate
  • Maintain an open line of communication with the Regional Manager, providing regular input on all account activity, including status and call reports on a weekly basis
  • Work closely with the Technical Service Team in order to provide installers with the necessary product knowledge
  • Work with Technical Service Team to resolve issues related to installations. Follow up with installers in the event that training is required to avoid future issues
  • Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
  • Monitor and manage appropriate levels of merchandising materials and samples in the region
  • Proactively support the rollout of various regional and national organizational initiatives, ensuring all markets have necessary information to ensure successful completion of work
  • Communicate internally among team to maximize opportunities with customers
  • Support national trade marketing and marketing initiatives with excellence
  • Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)


  • University degree in business or related field.
  • Minimum of 5 years of experience in professional sales capacity, account management, business development and brand building in competitive B2C or B2B environment
  • Experience in the Building Material and/or Kitchen and Bath Industry would be an asset
  • Ability to self-motivate and conduct business with minimal supervision
  • Proven track record in delivering results and adding significant value in building Brand Equity
  • Strong client relationship skills
  • Strong track record of excellence in achieving sales targets
  • Dependable and team oriented with a history of being able to work independently
  • Strong communication, interpersonal and analytical skills
  • Able to work with tight deadlines in a multi-task, high priority environment
  • Solid negotiation, conflict resolution, and people management skills.
  • Strong problem identification and problem resolution skills.
  • Able to effectively communicate both verbally and in writing.
  • High level of proficiency with IT systems such as CRM, Oracle



  • Frequent travel to the greater Ottawa and Kingston area is required, often up to several hours of driving per day
  • Ability to travel to, attend, and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Occasional lifting of items up to 50 lbs.
  • Exposure to variable weather conditions is likely


The candidate will show leadership and initiative. They will demonstrate an entrepreneurial flair and will have creativity and self-motivation. They must be able to work independently and must have the capacity to multitask. Furthermore, they must be able to bring initiatives to full completion without close supervision.

Skills Required

  • Education level: Professional
  • Work experience (years): 6-9 years


Salary: N/D

How to Apply