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Receptionist-contract- on call, part-time hours-Ottawa

SCM Service d'assurances

This is a Contract position in Ottawa, ON posted April 28, 2021.

Company: Cira Health Solutions LPReceptionist-contract
– on call, part-time hours-Ottawa Job Description Summary: Job Description: As an Assessment Coordinator you are responsible for answering customer calls and coordinate the assessment centres for the various services offered by Cira Health Solutions.

This position is responsible for overseeing the day to day operation of the assessment centres that complete independent medical assessments, so that our claimants have a pleasant experience.

The Assessment Coordination team is client focused and deadline driven.

The overall mandate requires all assessments to be completed according to each client’s guidelines and Cira’s service excellence standards.

Key Performance Factors: To oversee and ensure that all assessments completed are done so in a professional and client-focused manner and are in keeping with the instructions from our clients and Cira’s service excellence standards.

Be a member of a high performing team by being a professional Assessment Coordinator who are the face of Cira Health Solutions; Ensuring completion of all internal processes, such as: Answering phone calls and transferring calls in a timely manner and responding to enquiries efficiently; Returning all messages within a defined service standards; Cleaning Assessment rooms after each assessment; Ensuring waiting rooms are clean; Ensuring Assessor needs are met; Check in examinees and verify claimant’s identification; Completing Reminder calls when required; Ensuring all intake forms are completed and tracked for internal assessments in a timely manner; Recording appointment outcomes; Arranging Taxi, Translation and Chaperone services; Performing administrative duties as needed.

Daily review of Assessment Centre Schedules with Assessment Centre Team Lead; Ensuring compliance around all Customer Service standards for all incoming calls; Utilizing strong communication and exceptional customer skills; Review work processes and make recommendations for workflow efficiencies using a collaborative approach; Resolve day-to-day Claimant questions/issues and escalate to Team Lead as required; Assist with daily issues/concerns from both internal and external customers; In Complex cases, obtain assistance from Team Lead/or other members of the team, such as the Director of Operations.

Please note responsibilities are subject to change due to business need and client demands.

University degree is a plus Minimum 3-5 years supervisory experience Strong communication and customer service offering “best in class” experience/services to our clients High degree of accuracy and strong attention to detail The ability to work well with others and have strong interpersonal skills needed to deal with a wide variety of personalities Exceptional multitasking, organizational, problem solving, decision making, critical thinking skills Experience with Smartsimple, eClaims, iAssess an asset