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Parts Correspondent

Johnston Equipment

This is a Full-time position in Ottawa, ON posted January 3, 2019.

Are you a parts person that thrives on getting the right part, at the right time, at the right price to satisfy your internal and external customers? Working for the Canadian leader in material handling as a senior parts correspondent you would need to be highly responsive and manage a large volume of requests from our regional field technicians, our service shop, sales representative, depots and external customers. You would use your mechanical parts knowledge of sweepers, scrubbers, and forklifts to help source and secure parts for central region and our external customers’ keeping their stock and equipment running.

The bilingual Parts Correspondent will pivot primarily between taking and making phone calls, looking up vendor information, sourcing, buying, follow up and order fulfillment administration. Your attention to detail will be the key to success when completing the administrative portion of your tasks such as entering orders, managing warranty documents and purchase orders. The correspondent will keep an eye on inventory for accuracy and adequate stock, maximizing our sales and order time. Your computer and internet savvy is clearly a benefit as you navigate a variety of vendor ordering systems to achieve your goals.

The Part Department is a dynamic team who works together for a common goal: client satisfaction. At Johnston Equipment every client and employee is valued and important. Our company stands behind 60 years of business excellence. We offer our employees:

  • A stable company who stands behind 60 years of business excellence
  • Competitive compensation
  • Work/Life balance
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling

Here at Johnston, we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

You can make a difference: Parts Correspondents directly impact inventory availability, parts flow to the shop and to customers for the repair of equipment. Purchasing parts at competitive prices directly impact our costs per unit which affect our margins and profits. Providing parts in a timely and efficient manner satisfies all internal and external customers and ensures equipment is repaired and up and running as quickly as possible which directly impact internal and external customers’ productivity and satisfaction with GNJ services.

Johnston Equipment is working together for continuous improvement, sustainable outcomes, and outstanding customer care. Live the values. Reap the rewards.

Education Certificates & Designations:
High School is required
Post secondary education
Bilingual

Skills

Achieves Results, Accuracy and attention to detail
Business Knowledge and Improvement Identify Solutions
Strong Knowledge of External/Industry Activity
Collaborates with Others Maintains Productive Relationships
Works Effectively with Others
Committed to Customers Anticipates Customer Needs
Balanced and Proactive Attitude
Creates Client Loyalty
Customer ServiceDevelops and Maintains Relationships
Respectful Engagement
Responsiveness
Sound Decision Making Based on Facts
Communicates Effectively Clear and Concise (oral and written communication)
Communicates with Confidence (IPatience and TactDemonstrates Functional Expertise,
Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals),Advanced skills in Microsoft Office
Work Experience, 2 Years – Related Experience

Job Types: Full-time, Permanent

Education Certificates & Designations:
High School is required
Post secondary education

Skills

Achieves Results, Accuracy and attention to detail
Business Knowledge and Improvement Identify Solutions
Strong Knowledge of External/Industry Activity 
Collaborates with Others Maintains Productive Relationships 
Works Effectively with Others 
Committed to Customers Anticipates Customer Needs 
Balanced and Proactive Attitude
Creates Client Loyalty 
Customer Service
Develops and Maintains Relationships 
Respectful Engagement 
Responsiveness 
Sound Decision Making Based on Facts 
Communicates Effectively Clear and Concise (oral and written communication)   Communicates with Confidence (I
Patience and Tact 
Demonstrates Functional Expertise, Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 
Advanced skills in Microsoft Office 
Work Experience, 2 Years – Related Experience

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years

Package

Salary: N/D