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Parts Advisor


This is a Full-time position in Ottawa, ON posted June 10, 2018.

Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Service customers at the counter and on the phone in a courteous and professional manner;
  • Provide advice and options for customers including new, remanufactured or rebuild parts where
  • applicable;
  • Actively explain Nortrax’s promotional programs to all customers on a proactive basis using value added techniques;
  • Explain ordering options available to the customer for non-stocked parts including expedited shipment with freight charges or stock order with no freight charges;
  • Order outside parts as required by the customer through the Nortrax approved parts procurement processes;
  • Accurately invoice customer goods explaining charges as required to the customer when presenting the invoice;
  • Maintaining & updating display and front counter area including cleaning and organizing parts counter, work areas, and floors to maintain a respectable and clean parts department at all times;
  • Follow prescribed cash, and credit processing procedures;
  • Keeps himself/herself groomed and clothed per the dealership guidelines including wearing company provided uniform.


Health and Safety:

It is our expectation that all Nortrax Employees will conduct their work in a safe manner, abide by all Nortrax safety policies and report all hazardous conditions and unsafe work procedures.


Working Conditions:

  • Although much of time will be situated in an office/shop environment, occasional travel to other branches may be required.
  • Nortrax Parts Advisors are required to be on a call rotation for after hours and weekend parts support. The actual schedule will vary depending upon the number of employees at the branch that are on the call rotation.

Minimum Qualifications and Skills:

  1. Customer First Attitude;
  2. Friendly, sales oriented personality, and a strong knowledge of heavy equipment and Nortrax support
  3. systems;
  4. Must be totally committed to customer service and satisfaction;
  5. Achievement of certification status and continual learning under the Certified Parts Advisor (CPA) curriculum on John Deere University;
  6. Ability to interpret customer needs;
  7. Basic computer skills;
  8. Good organizational skills;
  9. Saturday parts counter rotation.


In accordance with the Nortrax Accommodation Policy, reasonable accommodation of any of these qualifications may be considered.


This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply