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An experienced Food and Beverage Supervisor

Conseil de développement économique des TNO

This is a Contract position in Ottawa, ON posted March 15, 2023.

The Ptarmigan Inn (Hay River, NT) is currently recruiting for an experienced Food and Beverage Supervisor to take its F&B operations to a whole new level, where dining becomes an experience! The ideal candidate will take a hands-on approach to managing, mentoring, and organizing the Food and Beverage Department, including the Restaurant & Lounge, Banqueting, and kitchen operations.

Duties and Responsibilities

Reporting to the Food & Beverage Manager, this position:

  • Assist in coordinating and implementing promotional and special events to increase awareness, business and revenues.
  • Regularly reviews and evaluates the degree of guest satisfaction, recommends and implements new marketing and/or operational procedures when necessary to keep up with the demand and market changes.
  • Coordinates the menu planning process by reviewing menus and prices. Recommends changes, incorporates market trends and implements price changes as needed.
  • Is a presence in outlets, kitchen and banquets during peak periods.
  • Mentors, trains and manages team members in consultation with H.R.D., interviews and hires new employees, coaches, counsels and develops team members to reach their full potential.
  • Establishes a rapport with all clientele and V.I.P.’s to ensure that hotel facilities are selected for business and personal functions.
  • In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:
    • Drive the corporate culture, personifying it in daily interactions with both guests and team members.
    • Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels.
    • Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute

Job Requirements

  • Post-secondary Food and Beverage/Hospitality/culinary education preferred.
  • Minimum of 1-2 years experience.
  • Knowledge and experience with menu costing and food and beverage cost controls.
  • Established relationships with local food and beverage suppliers an asset
  • Prior experience in both restaurants and banqueting in a hotel environment.
  • Hands-on approach to training and a leadership style committed to developing and motivating the F&B team to attain a superior level of guest service;
  • Strong communication and organizational skills with the ability to multi-task and work well under pressure;
  • Ability to achieve deadlines while focusing on departmental/hotel fiscal results;
  • Proficient in EXCEL, Microsoft Word/Office/Outlook;
  • Ability to work cohesively with all team members in all departments


This position offers a strong base compensation, determined by experience. The Ptarmigan Inn also offers GRSP and health care benefits, following a probationary period.