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Senior Consultant, Service Delivery


This is a Contract position in Ottawa, ON posted July 23, 2021.

Job Type: Permanent Primary Location: Toronto, Ontario, Canada All Available Locations: Calgary; Edmonton; Halifax; Kitchener; Montreal; Ottawa; Quebec City; St.

John’s; Toronto; Vancouver; Victoria Partner with clients to solve their most complex problems Be empowered to lead and have impact with clients, our communities and in the office.

Be expected to share your ideas and to make them a reality.

Are you a creative thinker that loves to be on the cutting edge, solving problems though technology and design?

Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the most complex challenges?

If so, Deloitte is the place for you Help bring the power of digital technology to our clients and transform how they engage with their users.

A career within our growing digital customer practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

What will your typical day look like?

Consulting is a fully integrated part of Deloitte-and we’re proud to be the only large professional services organization to offer our clients a full range of services.

We work hand-in-hand with clients to improve business performance, drive shareholder value and create competitive advantage.

You’ll help our clients solve problems by applying the knowledge gained from a wealth of global experience.

We have deep expertise, having served more than one-third of the companies in the Fortune 500, and hundreds of middle market clients around the world.

We offer a full array of consulting services, but what truly distinguishes us is the approach and delivery of these services-and the results we help our clients achieve.

A career in Consulting will offer you the opportunity to: Work in a fast growing and challenging environment with like-minded people who are eminent in their respective technical field Develop solutions through debate and discussion, in our teams and with clients Continue your professional development to reinforce and expand your chosen career path Work with high profile clients on a variety of Canadian and international engagements As a Senior Consultant
– Service Delivery you will: Participate in key phases of a project life cycle from Design to Post-Implementation Support; Requirement Gathering, Analysis, Design, Development, Testing, Deployment and Support Leverage your education and experience to develop your understanding of our clients’ business About the team Deloitte Digital’s vision is simple.

We empower our clients to re-imagine how they connect and engage with their customers.

Our goal is to be the best in world at driving digital transformation using the Salesforce platform.

By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

Enough about us, let’s talk about you As a Senior Consultant, you will: Work in a collaborative team analyzing client issues and developing the right solutions Continuously seeks ways to improve the clients experience and users experience Prioritize objectives and contribute to support, project planning and status reporting Manage a diverse team of talented Consultants while coaching them to their highest potential and ensuring every team member is working on the highest value tasks each day Contract Management: SLAs, penalties, scope Issue Management: Handling issues in a timely manner and escalating/informing as appropriate Manage and adherence to processes (including communication plans, updating tickets and documents, approving tickets, reviewing tickets and service requirements, responding and acknowledging requests) in a timely fashion Track, report and manage all in-scope risks and issues at operational level Develop your expertise in a specialization and your reputation as a business advisor Contribute to practice growth and development Additional Qualifications Strong Leadership skills Post graduate degree and/or a professional designation is a strong asset Siebel configuration skills including scripting, workflow and automation Expertise in vertical and horizontal domains in Siebel Experience in Enterprise application integration (EAI) Knowledge and configuring experience in Sales Force Dot Com (SFDC) Deep development experience in multi-lingual Siebel applications Strong commitment to professional client service excellence Excellent interpersonal relations and demonstrated ability to work with others effectively in teams Superior verbal and written communication skills Ability to develop and present new ideas and conceptualize new approaches and solutions Proven analytical skills and systematic problem solving Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible.

With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead.

We do this by making three commitments to you: You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.

You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.

You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours Sound like The One Firm.

For You?

At Deloitte we are all about doing business inclusively
– that starts with having diverse colleagues of all abilities We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format.

We’d love to hear from you By applying to this job you will be assessed against the Deloitte Global Talent Standards.

We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.