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Regional Director – Home Financing Lending Manager


This is a Full-time position in Ottawa, ON posted July 14, 2021.

Requisition ID: 110894 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Regional Director is responsible for residential mortgage underwriting oversight for their teams of Home Financing Lending Managers.

This encompasses directing the underwriting and condition fulfilment of mortgages originating from HFS through management of a team of Home Financing Lending Managers (HFLMs) and Home Financing Solutions Lending Managers.(HFSLMs) The Regional Director plays an important role in the profitable growth, credit quality, operational effectiveness, customer experience and retention of the mortgage volume originated from the Home Financing Solutions (HFS) division.

The incumbent is responsible for developing and implementing tactical strategies, training and on-boarding, developing and managing a team of HFLMs to meet negotiated goals within a Balanced Scorecard (BSC), including: 1.

Operational Effectiveness: credit quality objectives, turn-around time, SLA adherence, compliance requirements, etc.


Financial Objectives: mortgage and secured line of credit product acquisition, customer acquisition, cross-sell, national financial plan met/exceeded) 3.

Customer: customer experience satisfaction (B2B, B2C and HFA) 4.

People Management: employee satisfaction goals, ViewPoint survey results, employee engagement and retention.

The incumbent provides leadership and guidance to a team of highly experienced mortgage underwriters, teamed with selected Home Financing Advisors (HFAs), in a manner consistent with the overall Canadian Bank and the HFS business strategy of developing and leading a customer-focused sales culture while achieving business line retention and revenue growth objectives.

Major Accountabilities:
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high performance environment and contributes to an inclusive work environment.


Expert residential mortgage credit underwriting leadership experience
• Previous management of team of residential mortgage underwriters required.

• Successful track-record of leading underwriting and/or credit risk teams.

• Expert knowledge of mortgage credit policy, residential underwriting, regulatory requirements.

• Able to manage volumes and workflow effectively.

• Proven track-record of credit authority / limits.


Lead and manage a team of HFLMs/HFSLMs by:
• Providing direction, guidance and support as required.

• Fostering the ongoing relationship between the Bank and those who are in a position to refer Mortgage business.

• Recognizing performance and managing non-performance, including recommendations to VP Home Financing Solutions for movement of HFAs between Achiever, Builder and Starter segments.

• Monitor HFLMs’ pipeline and ensure that they have an adequate supply of business to meet goals.

• Move HFAs up, down or out as required in collaboration with Regional Directors, Sales.

• Preparing and obtaining agreement on individualized business plans for all Direct Reports, to ensure all required responsibilities, practices and disciplines are in place.


Ensure effective servicing and processing (underwriting, adjudication, due diligence) and approval of mortgage applications and maintain the overall quality of the assigned HFS portfolio and client base, within the established parameters for underwriting by:
• Effectively communicating Bank lending policy and procedures to HFLMs/HFSLMs to instill a thorough knowledge of lending requirements, and qualifying parameters.

• Providing guidance and counselling to HFLMs/HFSLMs on all new credits; monitoring the quality of credits and integrity of credit risk ratings.

• Monitoring/ensuring adherence to regulatory and internal Bank requirements and compliance legislation.

• Identifying, then initiating and directing the corrective response to negative trends in business originations and the Achiever portfolio.

• Analyzing and adjudicating on exception applications or applications escalated as outside HFLM/HFSLM limits
• Analyzing exception applications outside HFLM/HFSLMs and HFLM RD limits as well as declined applications.

Ensuring control systems are in place to mitigate damages that the Bank could possibly incur and all Direct Reports are abiding by these control systems and authorized credit limitations.

• Monitoring the alternate channel performance and taking appropriate action to ensure that sub-standard performance is corrected.

• Reviewing escalated appraisals.

• Ensuring adherence to the Bank’s Anti-Money Laundering program, Know Your Customer requirements and Guidelines for Business Conduct, by reporting any unusual occurrences or fraudulent activities per established procedures 4.

Lead the implementation of the strategies and initiatives by:
• Defining clearly, roles, tasks and expectations.

• Deploying & engaging resources to support strategies (i.e.

planning & maintaining operating budgets within plan).

• Obtaining agreement from Direct Reports, peers and/or other stakeholders to ensure successful implementation.

• Resolving issues/negotiating compromises between Direct Reports and partners from other Scotiabank Groups (i.e.

Shared Services, Lending Support, Branches, etc.) to meet objectives/overcome obstacles, guiding team members to alternatives if required.

• Ensuring employees are fully aware of, and comply with, the Bank’s Privacy Code and Guidelines for Business conduct; Anti-Money Laundering/Anti-Terrorist Financing requirements, Financial Consumer Agency of Canada requirements and Know Your Customer requirements.

• Acting decisively, even in situations of uncertainty or ambiguity, in order to move forward in a timely manner.

• Escalating issues/obstacles/trends to Vice President, Home Financing Solutions as appropriate with recommendations/solutions.


Establish and monitor goals for Direct Reports by:
• Defining appropriately high standards for self and others.

• Negotiating the plans & monitoring results.

• Identifying, then initiating and directing tactical responses to negative trends.

• Assisting HFLM’s throughout the development lifecycle.

• On-boarding and training.


Ensure the Bank’s interests are protected at all times by:
• Ensuring operating practices and procedures comply with internal Bank and regulatory requirements including Bank policies, rules and regulations, confidentiality of information, Audit/segregation of duties, The Privacy Code, Anti-Money Laundering/Anti-Terrorist Regulations, “Know Your Customer” requirements, Corporate Identity Standards, Chain of Communication and Complaint Resolutions, Bank Guidelines for Business Conduct.

• Ensuring all documents/forms used by the Department in the course of business comply with Bank Standards, provide no risk exposure, and, where necessary, are approved by the Bank’s Legal Counsel.

• Making decisions that do not compromise the interests of parties concerned or put the Bank or customers at risk.

• Ensuring all irregular and fraudulent activity is identified, escalated and investigated and risk mitigation strategies are implemented; liaising with senior management or other business partners as appropriate.

• Ensuring that all subordinates adhere to their credit limits and properly and accurately enter information into computer underwriting systems, while still providing excellent customer satisfaction.

Education/Work Experience/Designations
• Expert knowledge of the real estate and mortgage industry and market place, including products, programs, policies and services, as well as systems (MIMS, Intralink) and operating procedures of the Bank; pertinent real estate market, competitive innovations, major customers, competitive positioning in the marketplace, trends and developments influencing market dynamics, industry practices, insurers.

• Proven underwriting track-record/limit authority.

• Proven management track-record (remote and centralized workforces).

• Expert knowledge of mortgage underwriting, financial analysis, risk analysis techniques, credit adjudication and the Bank’s lending polices and procedures for the Mortgage business line; excellent ability to accurately and thoroughly review loans over HFAs’ limits.

• Thorough knowledge of the Bank’s other retail products, policies and procedures, to facilitate and promote cross selling these products to mortgage customers through HFAs.

• Ability to read / analyze appraisals.

• Solid understanding of detailed legal requirements for mortgages including compliance requirements.

• Working knowledge of products and services offered by competitors and other financial institutions.

• Solid understanding of the Bank’s and the business line’s overall objectives and goals and the ability to deliver effective results.

• Strong computer skills including word-processing and spreadsheet software, internet skills for research purposes, planning and presentation (i.e.

PowerPoint) as the incumbent routinely uses a PC to communicate tactical strategic plans and results, prepare documents/presentations to retain existing and gain new business and to communicate electronically from remote office locations.

Behavioral Competencies
• Expert leadership skills
• Excellent interpersonal skills for business development/customer relationship building and to facilitate the development of a positive and effective team environment.

Able to influence and motivate others.

• Ability to continually challenge the status quo, setting a positive example of change and encouraging others to do the same to facilitate the achievement of a customer-focused sales culture.

• Excellent communication skills in order to articulate thoughts and views to various levels and groups both within the Bank and external in the marketplace, in written and verbal format including, as required, in an industry/customer public speaking forum.

• Excellent business development, networking, PR and presentation skills.

• Strong tactical planning skills and implementation/management skills.

• The ability to help attract, motivate and retain employees through the use of leadership and coaching skills.

• Excellent organizational and multi-tasking skills.

• Able to work independently with the VP HFS providing general direction only on department strategies and objectives.

Educational/work experience requirements
•University degree preferred with min.

10 years’ experience in real estate secured lending
• Competent in both official languages French/English is preferred.

Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas.

Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.