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Banking service officer (tech)

Prime Hires

This is a Full-time position in Ottawa, ON posted November 7, 2019.

Job Description 6 Months Contract!Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.What you will achieve in this role: Supports and resolves the unit’s equipment, technology infrastructure and premises issues as subject matter expert.

Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners.

Generally, reports to Operations Manager within team structure.Job Description / Accountabilities:Responsibilities:
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
• Create and/or recognize exceptional service through established programs
• Provide subject matter expertise for internal and external partners within defined area
• Prepared schedules for the center
• Identify, suggest and actively participate in process improvements
• Understand and apply bank/service centre operating policies and procedures
• Demonstrate flexibility by adapting to change within business area and unit
• Adopt new process and technology improvements
• Coordinate the delivery, installation, implementation and repairs of equipment and technology
• Ensure premises issues are dealt with in a timely manner escalating as required
• Identify equipment needs to streamline procedures/processes and enhance service
• Builds and maintains databases and various programs as required
• Conducts testing of key components within the Business Continuity Management Plans for the unit
• Provide day to day technical support and solutions
• Expense Management
• Project Support
• Managers Handbook Activities
• Creating / Maintaining Standard Operations Procedures (SOPs) nationally What you will bring to this role:MUST HAVE:
• Strong organizational and time management skills
• Speed and accuracy in data entry
• Ability to communicate clearly and courteously
• Professionalism
• Ability to work independently and as part of a team
• Must remain resilient under pressure
• Capability to independently perform research and make informed decisions
• Mastered Office suit: Word, excel, power point, WIN10
• Ability to build and maintain Macros
• Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technologyAdditional InformationThis role requires the incumbent to be flexible to meet multiple shift requirements based on business needs.EDUCATION: High school required, post secondary preferred.

2-4 years of related experience.We thank you for your interest in the position, however, only those who are qualified will be contactedInclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match.

With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.