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sales associate


This is a Full-time position in Ottawa region, ON posted August 6, 2017.

We are always looking for great people to fill our openings for Wardrobe Consultants in all of our markets. Above all, Wardrobe Consultants are expected to maximize sales by providing exceptional customer service and creating long-term, quality relationships with their customers. Wardrobe Consultants achieve these goals by understanding their customers’ wardrobe needs, expanding their customers’ awareness to their entire wardrobe needs, and then showing them appropriate product to meet those needs. If you would feel comfortable working closely with customers and helping them to develop an entire wardrobe concept so that they look great and feel great in their clothes, this position could be for you.

Wardrobe Consultants are generally compensated with a commission structure, so your success as a Wardrobe Consultant depends primarily on how adept you are at providing customers with professional, personalized service which fills their wardrobe needs. Furthermore, your income potential as a member of our store team is enhanced by:

  • Our proven client strategies and tools that will allow you to build a personal customer base for yourself.
  • Consistent store walk-in traffic driven by our large-scale television advertising campaigns.
  • Extensive customer service training program that will help you maximize your potential and increase customer loyalty.
  • Working with a supportive Store Team that is designed to help you work smarter – not harder.

Expectations of Wardrobe Consultants Include:

  • Making customers happy by providing outstanding service. This includes:
    • Building long-term, quality relationships with clientele.
    • Striving to understand customers’ wardrobe needs.
    • Raising customers’ awareness to their current and future wardrobe needs and then filling those needs.
    • Showing customers ways to maximize their purchases by selecting garments that can be worn in a combination of ways.
    • Fulfilling customers’ needs respectfully — not pressuring customers into purchasing garments which do not meet their current and future wardrobe needs.
    • Working closely with other Store Team Members to provide a high degree of attentive, professional service.
    • Following up on all customer needs and requests.
  • Achieving excellent sales volume by building a personal clientele base. This is done by:
    • Providing exceptional customer service, as outlined above.
    • Employing our proven sales training techniques.
    • Understanding the features and benefits of our clothing.
    • Embracing a team approach to taking care of customers
    • Being open to suggestions for improvement
  • Contributing to our high-quality and team-oriented work environment by:
    • Working closely and enthusiastically with members of your Store Team, which includes Management.
    • Helping Team Members whenever possible.
    • Relying on Team Members to assist you in providing excellent customer service.

If you have a disability which requires accommodation measures during the job application process, please contact the Human Resources Department, for assistance at:

Phone: 416-798-8082


Mike McFarland, Director Human Resources and Benefits

Phone: 647-255-0252