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Network Specialist

CGI

This is a Contract position in Ottawa region, ON posted September 14, 2017.

Job DescriptionNetwork Specialist

Position Description
CGI currently requires a Senior Network Support Specialist for an exciting opportunity in the Ottawa area. The successful candidate will be responsible for the administration and support of all network devices required to meet the business requirements of Information Technology Services (ITS) clients. This position provides direct technical support for all requirements in the coordination and implementation of releases or changes to the network hardware and software range of products that support the testing and production environments. The incumbent has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions with respect to the network and related devices. This position ensures stable performance of the network through performance monitoring and tuning and performs capacity planning and prediction. The incumbent plans and implements software/hardware upgrades and enhancements, ensuring that change management procedures and methodologies are implemented and followed. This position also requires being available for on-call, overtime and/or a variable work schedule based on operational requirements. Your future duties and responsibilities
• lead or participate in the planning, design and implementation of relevant architecture, hardware, software and customized software changes
• ensure that the network solution is current with stable and supported versions of software and hardware products, and that operations run smoothly
• participate in the planning and execution of testing related to performance, disaster recovery and business continuity
• maintain the highest level of knowledge of the complex system architecture and multi-tier design of a highly available environment in order to solve any problems
• conduct research into leading-edge solutions, monitor technology development and industry trends, and take the lead in evaluating new services and techniques
• perform capacity planning, network traffic/system load modelling and prediction, and provide recommendations for the purchase of upgrades or new hardware/software
• is a key contributor to the resolution of issues that cross business environments and functional areas
• as the last line of defence for the analysis, troubleshooting and repair of incidents, find solutions and make appropriate judgments and quick decisions regarding critical incidents (e.g., supporting Internet Protocol (IP) networks and IP network topologies with a variety of technology platforms; supporting large geographically separate networks)
• participate in root-cause analysis, help derive permanent solutions to complex problems, and proactively identify, design and implement solutions to repair troublesome trends as they develop (e.g., writing scripts and managing by command line)
• participate in a leader/expert networking role, in the planning, development, implementation and support of networking solutions and key business areas
• monitor systems performance and service levels and share on-call responsibilities among team members, and act as the last level of support in ensuring that expected client service levels are maintained
• design and evolve methods to compare actual performance with established performance objectives
• provide expert advice to ITS and clients on network products, technology opportunities and concepts, standards, policies and guidelines
• provide expert advice and guidance on: network, Local Area Network/Wide Area Network (LAN/WAN) concepts, including high-availability design to meet stringent service levels; policies on network evergreening and upgrades to ensure that the environments are proactively managed and not exposing our client to the risk of obsolete or unsupported network components; standards and guidelines on solution design, operational processes and procedures, etc.
• when designing solutions, research, identify and evaluate potential products and solutions, and leverage strategic partners when appropriate
• provide leadership in the development and implementation of best practices on technology, process and people to meet the high service levels required by the mission-critical functions of our client; promote and bring these best practices and disciplines to other ITS groups and clients and continue to evolve them
• maintain documentation and take part in appropriate training and knowledge sharing among co-workers
• perform high-level resolution of utility problems and resolve advanced software and hardware diagnosis to ensure the stability and efficiency of the network environment (e.g., capacity planning and performance tuning of networks and network devices)
• provide input to budget, e.g., hardware, software and service contract costs, and ensure that service contracts align with service-level agreements
• build and maintain good relationships with clients, strategic partners and external vendors
• assist in the development of work and training plans
• lead Type 2/3 projects such as network upgrades for a complex infrastructure; or participate in Type 1-4 projects, providing network expertise such as designing network solutions and integrating new solutions, ensuring resilience, security and manageability Required qualifications to be successful in this role
• bachelor’s degree in computer science, engineering or related discipline with six or more years supporting critical Cisco-based network environments
or

• an equivalent combination of education and experience may be considered

in addition:

• English or French essential
• knowledge of Cisco IOS (internetwork operating system), Cisco Nexus OS, Check Point firewall appliance, F5 load balancers and Infoblox DNS appliance
• performance and capacity planning experience
• advanced understanding of network platforms and internetworking architectures as well as web computing architectures
• expert knowledge of virtual local area networks (VLANs), routers, switches, network protocols, e.g., IP, Multiprotocol Label Switching (MPLS), Internet Protocol Security (IPSec), Routing Information Protocol (RIP) and Dense Wave Division Multiplexing (DWDM)
• general understanding of virtual private network (VPN) concentrators, intrusion detection and prevention systems, Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)

Assets

• ability to communicate effectively in both official languages
• Cisco Certified Network Professional (CCNP) designation or equivalent preferred Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills

Reference

572487

Company DescriptionAt CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company – one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients – and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.