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customer relations clerk

NATIONAL BANK OF CANADA

This is a Contract position in Ottawa region, ON posted August 31, 2017.

This position reports to the Manager Customer Service.

Main challenges :

  • Offer personalized and efficient service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Propose and inform clients about specific Bank products and services
  • Perform operational activities
  • Answer phone calls and client requests
  • Complete the scheduled training activities in order to acquire the knowledge required for the position
  • Learn and comply with established policies, standards and procedures

  • High school diploma and two years’ relevant experience or College diploma

  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • Flexibility to work schedules, an asset
  • Flexibility to cover several branches, an asset
  • Bilingualism (spoken and written) – English and French

Diversity is an integral part of the Bank’s values and commitments.In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

LI-BNC