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Customer Care Agent

Allstate Insurance Company of Canada

This is a Contract position in Ottawa region, ON posted August 10, 2017.

Job Description

As a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.

Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Working to a 12 month business plan, with clear goals and targets, you will:

  • Manage the renewals process
  • Identify opportunities to up-sell and cross sell our product line
  • Use each customer contact as an opportunity to get referrals
  • Be the first point of contact for customers and service their needs

Qualifications & Experience:

  • Post secondary education or equivalent work experience
  • Must have General Insurance License (OTL) or be willing to obtain
  • Strong knowledge of Allstate Products and Services
  • Working knowledge of Allstate & vendor technologies, including Plus
  • Above average interpersonal and customer service skills
  • Prior experience in inside or outside sales is an asset

We pride ourselves on promoting from within and working with you to support your Career Development plan to reach your professional and educational goals. Our employees are committed to helping others, like to make things happen and love learning and growing. If that sounds like you, talk to us today about joining the Good Hands Network.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

We’re proud to have made Aon Hewitt’s 2017 list of the
Best Employers in Canada!

Company DescriptionAllstate Canada’s mission is to bring strength, experience and care to everything we do as we pursue our vision of being the best insurer, employer, and business partner in Canada. We have a high-performing, team-oriented culture and our people are our greatest asset, coming from diverse backgrounds and bringing a wealth of perspectives to their roles. Our corporate values clearly define the behaviours that matter most in our culture and encourage individuals to lead, inspire, and innovate from any seat, in any role.