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Business Support Representative, Bell Mobility

BELL

This is a Contract position in Ottawa region, ON posted September 7, 2017.

Req Id: 176186

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.

Bell Mobility is seeking to recruit a Sales Coordinator for the Support Division of Bell Mobility’s Corporate Sales Team. Reporting to the Sales Support Team Leader, the Sales Coordinator plays an important role in supporting the provincial sales team which has the mandate of winning over new customers.

Responsibilities:

  • Customer care – maintenance and enhancement of client relations, updating and maintaining client profiles.
  • Order fulfillment – processing new activations, upgrades, migrations, number changes, serial number changes, service requisitions, arranging for shipping and delivery etc.
  • Support – work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction.

Competencies:

  • High School Diploma
  • Minimum of 2 years’ experience in the cellular industry
  • Knowledge of Bell Mobility Products
  • Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation
  • Able to communicate simply and efficiently; able to adapt to different customers
  • Good analytical skills in terms of recognizing problems and making decisions
  • Enjoys working as part of a team in a dynamic environment
  • Call Centre experience

Working conditions:

  • Schedule: Variable Business hours
  • Availability required: from Monday to Friday 8:00 a.m. to 6 p.m
  • Job Type: Full Time – Permanent
  • Location: 78 O’Connor – Ottawa

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Bilingualism is required (English and French)

Additional Information:

Position Type: Non Management
Job Location: Canada : Ontario : Ottawa
Application Deadline: 2017-09-15

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Ottawa