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Application Owner, Operations Technical and Systems Support


This is a Contract position in Ottawa region, ON posted August 3, 2017.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.

Position Description:

The Operations Technical & Systems Support (OTSS) team is a fast-paced team, responsible for the Service Availability, Change Management and Application Performance, following ITIL Best Practices, of various applications in Bell Canada.

Job Duties/Accountabilities:

  • Working with Vendors to drive resolution, recovery of Incidents
  • Provide Communication of Incident and Change to Client Groups
  • Review of Incident tickets to ensure content and accuracy
  • Create and document resolutions, ensure Root Cause is documented
  • Follow the defined Change Management process, submit request for Change, attend CAB meetings, co-ordinate with Business Partners, obtain all necessary Client Group sign off
  • Accountable for quality of change, participating in weekly meetings, ensuring end to end testing completed and provide review and sign off on MOPs
  • Complete sanity testing once changes are deployed
  • Perform trend analysis to identify problems before a significant incident occurs
  • Identify Hardening opportunities/Risk Assessments
  • Application SME’s for Service Desk, Customer & System Admin

Critical Qualifications/Competencies:

  • Strong leadership skills – at least 2 years of management experience
  • Exceptional communication skills
  • Strong interpersonal skills
  • Excellent problem solving techniques and trouble analysis skills
  • Problem, incident and release management
  • Working knowledge of MS Office Excel, Word, PowerPoint

Preferred Qualifications/Competencies:

  • Experience working with offshore vendors
  • Experience with SAP


Bilingualism is an asset (English and French)

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Application Deadline: 08/17/2017

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Ottawa