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Operations Supervisor

Thermo King Eastern Canada

This is a Full-time position in Ottawa, ON posted August 10, 2017.

Operations Supervisor

Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the world’s most innovative and diversified companies.

Thermo King Eastern Canada sells, services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We are a fast growing company looking to add an exceptional Operations Supervisor to join our winning team.

Primary Focus :

The Operations Supervisor has the responsibility of providing a great customer experience. This includes managing sensitive time and temperature needs, efficient processing of all work orders, messages, information to and from shop technicians, supporting staff and customers using phone and or email. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

Benefits of being on a winning team:

  • Competitive salary
  • Life, and Optional Life Insurance
  • Long term disability and AD&D
  • Medical, Dental, and Vision Insurance Package
  • RRSP Program
  • Career Advancement Opportunities
  • Referral Awards
  • Company Phone


  • Maintain payroll, scheduling, discipline and performance management for the employees.
  • Ensure adequate personnel, equipment and material levels to meet maintenance, servicing and repair needs.
  • Champion company’s health and safety procedures and training.
  • Research and advise technicians with technical information and ensure technicians’ productivity
  • Create and change schedules as dictated by demand and performance.
  • Work with parts department to ensure quick turnaround of part supply for the service department.
  • Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
  • Discuss and resolve issues with shop technicians concerning questions, on-call status, assignments, etc.
  • Monitor processes for timely customer billing.
  • Negotiate maintenance contracts, request and quotes for repairs to building and yard to bring fourth to Branch Manager.


  • College Diploma or equivalent business related experience preferred.
  • Minimum 5 years experience in a similar role
  • Management level experience leading a team
  • Strong knowledge of Transportation Industry and temperature control equipment
  • Proficient in understanding temperature control equipment environment would be an asset
  • Health and Safety Experience
  • Proficient in MS Office

At Thermo King we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.

Please email resumes to

ThermoKing is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D